Jack Morris
About Jack Morris
Jack Morris is a Cloud Senior Support Technician at Dotmatics, where he has worked since 2020. He has a background in computer science and software development, with previous experience in IT support roles.
Current Role at Dotmatics
Jack Morris serves as a Cloud Senior Support Technician at Dotmatics, a position he has held since 2020. He is based in Bishop's Stortford, England. In this role, he is responsible for deploying, upgrading, monitoring, troubleshooting, and maintaining customer cloud-based systems. His expertise includes providing technical support for Dotmatics applications that are hosted within the Dotmatics Cloud environment.
Previous Experience at Dotmatics
Before his current role, Jack Morris worked at Dotmatics as a Cloud Support Technician from 2019 to 2020. During this year-long tenure, he gained experience in cloud support, contributing to the company's commitment to delivering effective cloud solutions to its clients. His work involved addressing customer needs and ensuring the smooth operation of cloud services.
Professional Background in IT Support
Jack Morris has a solid background in IT support, having worked at ITVET Limited as an IT Support Engineer from 2018 to 2019 for five months. Additionally, he served as a 1st Line Support Technician at Abcam from 2017 to 2018 for nine months. These roles provided him with foundational skills in technical support and customer service within the IT sector.
Education and Qualifications
Jack Morris studied Computer Science at Anglia Ruskin University from 2014 to 2018, completing a four-year program. Prior to that, he attended Hertford Regional College, where he studied Software Development and achieved a DMM from 2012 to 2014. His educational background has equipped him with the necessary skills for his roles in cloud support and IT.