Marcus Todd
About Marcus Todd
Marcus Todd is a Senior Application Support Engineer specializing in Life Sciences at Dotmatics, where he utilizes AWS environments and manages Oracle SQL servers to enhance software performance. He has a diverse background in engineering and technical support, with previous roles at Texas Tech University, Beckman Coulter, and Dynex Technologies.
Work at Dotmatics
Marcus Todd currently serves as a Senior Application Support Engineer in the Life Sciences sector at Dotmatics, a role he has held since 2022. In this position, he utilizes AWS cloud-hosted environments to support the Dotmatics Software Suite, focusing on enhancing the performance and reliability of Software as a Service (SaaS) applications. His responsibilities include troubleshooting software issues and ensuring optimal functionality for users in the life sciences field.
Education and Expertise
Marcus Todd holds a Bachelor's degree in Industrial and Systems Engineering from Auburn University, which he completed from 2004 to 2010. He furthered his education at Texas Tech University, earning a Master of Arts in Philosophy from 2011 to 2013. His technical expertise includes managing Oracle SQL servers, SQL scripting, and interpreting Java code, which are essential for addressing complex software and database challenges in his current role.
Professional Background
Marcus Todd has a diverse professional background with experience in various engineering and support roles. He began his career as a Junior Engineer/CO-OP at Rheem Manufacturing from 2007 to 2009, followed by a position as a Production Supervisor at MasterBrand Cabinets in 2010. He then transitioned to Beckman Coulter as a Field Service Engineer from 2013 to 2016, before moving to Dynex Technologies, Inc., where he held multiple roles, including Technical Support Specialist and Product Support Engineer, from 2019 to 2022.
Technical Skills and Tools
Marcus Todd possesses a range of technical skills that enhance his effectiveness in application support. He applies Python scripting for performance monitoring and automation tasks, contributing to the optimization of software support processes. Additionally, he employs JIRA and Salesforce for bug documentation and customer relationship management, ensuring efficient tracking and resolution of technical issues. His ability to conduct Java log analysis further supports his troubleshooting capabilities.
Previous Experience
Before his current role at Dotmatics, Marcus Todd accumulated significant experience in various engineering and support positions. He worked at Dynex Technologies, Inc. as a Field Service Engineer from 2016 to 2019 and as a Technical Support Specialist from 2019 to 2021. His earlier roles include serving as a Field Service Engineer at Beckman Coulter and as a Lean Manufacturing Senior Project Consultant at Briggs & Stratton for a brief period in 2010.