Marcy R.
About Marcy R.
Marcy R. is a Manager of Technical Writing with over 20 years of experience in technical communication and customer success. She has held various roles in notable companies, including Paligo, Swisslog Healthcare, and Dotmatics, and has a strong academic background in English, Business, and Technical Writing.
Current Role at Dotmatics
Marcy R. serves as the Manager of Technical Writing at Dotmatics, a position she has held since 2023. In this role, she is responsible for overseeing the technical writing team and ensuring the delivery of high-quality documentation. Her expertise in technical communication contributes to the effectiveness of the documentation produced, aligning with the company's goals.
Previous Experience at Paligo
Before joining Dotmatics, Marcy R. worked at Paligo as the Customer Success Director from 2021 to 2023. She also held the position of Team Lead for Customer Success at the same company from 2020 to 2021. During her time at Paligo, she focused on enhancing customer satisfaction and ensuring successful product implementation.
Background in Technical Writing
Marcy R. has an extensive background in technical writing, having worked in various roles since 1998. She was a Technical Writer IV, Specialist, and Team Lead at RelayHealth from 2003 to 2017. Additionally, she held similar positions at Change Healthcare and Convergent Group Corp. Her experience spans over two decades, emphasizing her proficiency in technical communication.
Education and Expertise
Marcy R. studied at the University of Colorado Denver and the University of Delaware, where she earned a Bachelor of Arts degree in English, Business, and Technical Writing from 1990 to 1994. Her education has equipped her with the skills necessary for effective technical communication and customer success, which she has applied throughout her career.
Professional Skills and Experience
Marcy R. possesses over 20 years of experience in planning, developing, and delivering high-quality documentation. She has expertise in both self-directed and collaborative technical communication, which enhances her ability to lead teams and produce effective documentation. Her strong background in technical communication and customer success supports her current role and previous positions.