Matt Lashley
About Matt Lashley
Matt Lashley serves as the VP Global Support at Dotmatics, bringing over 18 years of experience in team building and customer relationship management. He holds a B.S. in Chemistry from Western Washington University and a Ph.D. in Chemistry from the University of California, Davis.
Work at Dotmatics
Matt Lashley serves as the VP Global Support at Dotmatics, a role he has held since 2022. In this position, he is responsible for overseeing post-sales activities, which include implementation, upgrades, installations, and customer support. His leadership focuses on enhancing customer success and ensuring satisfaction within the Lifesciences and Material Sciences sectors. Lashley works remotely, contributing to the company's mission of providing innovative software solutions.
Education and Expertise
Matt Lashley earned a Bachelor of Science degree in Chemistry from Western Washington University, where he studied from 1992 to 1996. He furthered his education at the University of California, Davis, obtaining a Ph.D. in Chemistry from 1996 to 2000. His academic background provides a strong foundation for his extensive experience in the software industry, particularly in supporting scientific applications.
Background
With over 18 years of experience, Matt Lashley has developed expertise in building and retaining high-performance teams. He specializes in hiring, developing, and motivating skilled professionals to achieve organizational goals. His approach emphasizes leveraging customer feedback to foster long-term relationships that contribute to revenue retention and growth.
Leadership in Customer Support
In his role at Dotmatics, Matt Lashley leads various customer support initiatives. He focuses on aligning support services with key business objectives, creating alliances with organizational leaders. His leadership in post-sales activities is aimed at enhancing customer satisfaction and ensuring successful software implementations and upgrades.