Miles Goodman
About Miles Goodman
Miles Goodman is the Director of NAM and APAC Customer Support at Dotmatics, where he has worked since 2023. He has extensive experience in customer support and training within the sequencing solutions sector, having held leadership roles at Roche Molecular Systems and 454 Life Sciences.
Current Role at Dotmatics
Miles Goodman serves as the Director of NAM and APAC Customer Support at Dotmatics since 2023. His role is based in San Jose, California, and he operates in a remote capacity. In this position, he oversees customer support operations across North America and the Asia-Pacific region, focusing on enhancing customer satisfaction and support efficiency.
Previous Experience at Roche Molecular Systems
Prior to his current role, Miles Goodman worked at Roche Molecular Systems as the Director of Global Customer Support for Roche Sequencing Solutions from 2015 to 2023. During his tenure, he led initiatives to integrate service and support elements of acquired startup businesses, contributing to a notable compound annual growth rate for the sequencing core business.
Experience at 454 Life Sciences
Miles Goodman was employed at 454 Life Sciences from 2012 to 2015, where he held the position of Department Head for Support and Training in Global Customer Support for Sequencing Solutions. He successfully established a support organization for the new Sequencing Solutions business during a critical period of manufacturing site closure.
Educational Background
Miles Goodman earned a Bachelor's Degree in Cellular and Molecular Pathology from the University of Bristol, where he studied from 1999 to 2002. This educational foundation provided him with a solid understanding of the scientific principles underlying his work in customer support and training within the biotechnology sector.
Achievements in Customer Support
Throughout his career, Miles Goodman has received recognition for his contributions to customer support. He was awarded 'Support Person of the Year' three consecutive times at Roche Diagnostics UK LTD, highlighting his significant impact on sales and customer satisfaction.