Rujina Begum (Ruji)
About Rujina Begum (Ruji)
Rujina Begum, known as Ruji, is a Senior L2 Support Engineer at Dotmatics, where she has worked since 2021. With a diverse background in IT support roles across various organizations, she emphasizes problem management and customer communication in her work.
Work at Dotmatics
Rujina Begum has been employed at Dotmatics as a Senior L2 Support Engineer since 2021. In this role, she is responsible for processing requests for software license keys, indicating her involvement in software management. Rujina also assists the Support Manager in mentoring and training Support Engineers, contributing to the development of the support team. Additionally, she deputizes for the Support Manager when necessary, which highlights her leadership capabilities within the organization.
Previous Employment Experience
Prior to her current role at Dotmatics, Rujina Begum held various positions in the IT and customer support sectors. She worked as an Application Support Analyst at Barking, Havering and Redbridge University Hospitals NHS Trust for four months in 2020. Rujina also served as an Engineering and Maintenance Help Desk Operator at Harrods for two years, and as an Infrastructure Technician at Block Solutions for nine months. Her experience includes roles at Great Ormond Street Hospital for Children NHS Foundation Trust, where she worked in IT System Support and Networking, and as an Application Support Consultant at Hitachi Vantara.
Education and Expertise
Rujina Begum's educational background includes studies at Mossbourne Community Academy, where she achieved 5 A* - C grades, and at Brooke House, Bsix Sixth Form College, where she studied IT and earned a BTEC qualification. Her expertise spans various aspects of IT support, including problem management processes, root-cause analysis, and customer communication. This educational foundation supports her professional roles in technical support and application management.
Values and Future Aspirations
Rujina Begum values love, integrity, and discipline, which she aims to integrate into her future company, Scheduleasy. These values guide her professional conduct and interactions within the workplace. Rujina's commitment to these principles reflects her approach to fostering a positive work environment and enhancing team dynamics in her current and future roles.