Theresa Smith
About Theresa Smith
Theresa Smith is a Software Support Manager at Dotmatics, where she has worked since 2018. She has extensive experience in software support and application development, having previously held roles at various pharmaceutical and technology companies.
Current Role at Dotmatics
Theresa Smith serves as the Software Support Manager at Dotmatics, a position she has held since 2018. In this role, she is responsible for overseeing software support operations, ensuring that users receive the assistance they need with the company's software products. Her work is based in San Diego, California, where she utilizes her extensive experience in software support and application development.
Previous Experience in Software Support
Prior to her current role, Theresa Smith worked at Dotmatics as a Principal Applications Scientist from 2009 to 2017. During this time, she focused on application development and support, contributing to various projects that enhanced the functionality of software tools. Additionally, she held positions at ACADIA Pharmaceuticals Inc. as a Manager of R&D Applications Support and as a Senior Systems Analyst, where she developed her skills in understanding the needs of research scientists.
Education and Academic Background
Theresa Smith earned her Bachelor of Science degree in Biochemistry from California Polytechnic State University-San Luis Obispo, where she studied from 1986 to 1990. Her educational background provides a strong foundation for her work in software support, particularly in the life sciences sector. She also attended Monta Vista High School from 1983 to 1986.
Technical Skills and Expertise
Theresa Smith possesses strong expertise in designing and customizing database applications. She is proficient in various technical software tools, including ISIS, ActivityBase XE, Pipeline Pilot, Spotfire, and Oracle PL/SQL. Her skills enable her to effectively support research scientists by addressing their specific software needs and enhancing application performance.
Career Timeline and Roles
Theresa Smith has a diverse career spanning several companies and roles. She began her career at Elsevier MDL as a Senior Technical Support Analyst from 1992 to 1997. She then worked at DeltaSoft, Inc. as a Senior Consultant from 1997 to 2003, followed by a position at Ligand Pharmaceuticals, Inc. as a Systems Analyst from 2004 to 2006. Her extensive experience in software support and application development has shaped her current role at Dotmatics.