Double The Donation Support
About Double The Donation Support
The Customer Support Specialist at Double The Donation has worked since 2002, providing account management and training to clients in Atlanta, Georgia. This specialist communicates customer feedback to enhance service and assists clients in utilizing matching gift software tools effectively.
Work at Double the Donation
The individual has served as a Customer Support Specialist at Double the Donation since 2002. With over 22 years of experience in this role, they are based in Atlanta, Georgia. Their responsibilities include managing client accounts and ensuring that customer needs are addressed effectively.
Customer Support Responsibilities
As a Customer Support Specialist, the individual communicates customer feedback to the company, which aids in enhancing service and product offerings. They act as the primary contact for clients, ensuring that their requirements are met and that they receive the necessary support.
Client Training and Support
The individual conducts training calls to assist clients in optimizing the use of matching gift software tools. This training is essential for clients to understand and effectively implement the software features into their existing strategies.
Software Feature Integration
In addition to training, the individual assists clients in incorporating new software features into their current strategies. This support helps clients maximize the benefits of the software and improve their overall experience.