Thom San Filippo
About Thom San Filippo
Thom San Filippo - Senior Vice President of Customer Service
Thom San Filippo is the Senior Vice President of Customer Service. In this role, he leads a 24x7 global customer service and operations team. The team is recognized for delivering award-winning, best-in-class service to both professional and consumer customers. Thom is responsible for ensuring high quality and efficient customer service operations around the clock.
Thom San Filippo's Experience at Dow Jones
Thom San Filippo held several senior roles at Dow Jones, where he drove customer experience, spearheaded technology initiatives, and oversaw program management across the business. His leadership has been pivotal in improving the company's customer-focused processes. His tenure at Dow Jones began in 1999, where he significantly impacted the company’s customer service strategies and technological advancements.
Thom San Filippo's Career Before Dow Jones
Prior to his appointment at Dow Jones, Thom San Filippo worked at Qwest Communications, Simon and Schuster, and Viacom. At these organizations, he focused on internet solutions in his capacity as a technology consultant. His efforts in these roles helped streamline Internet-based services, supporting the organizations’ digital growth and enhancing their technological frameworks.