Erin Rudolf
About Erin Rudolf
Erin Rudolf is a professional in Client Operations with extensive experience in event management and customer service. She has held various roles in the hospitality industry, including positions at Whisknladle Hospitality and Blue Bridge Hospitality, and has been with Doximity since 2020.
Work at Doximity
Erin Rudolf has been part of Doximity since 2020, holding the position of Client Operations. In this role, she is responsible for managing customer support and ensuring efficient operations. Erin utilizes tools such as Zendesk to solve an average of 16-22 customer support tickets per hour. Her responsibilities also include verifying official medical documentation to confirm medical credentials and editing user profiles, including assisting with password recovery.
Previous Experience in Hospitality
Before joining Doximity, Erin Rudolf accumulated extensive experience in the hospitality industry. She worked as a Special Events Manager at Whisknladle Hospitality from 2013 to 2017, and as a Sales & Event Manager at Blue Bridge Hospitality from 2017 to 2019. Her earlier roles included positions at Texas Roadhouse, House of Blues, and Hard Rock Hotel San Diego, where she held various management and coordination roles.
Education and Expertise
Erin Rudolf studied Business Management at the University of Massachusetts Boston. Prior to her university education, she attended Pilgrim High School from 2003 to 2006. Her academic background supports her professional roles, particularly in client operations and event management, where organizational and managerial skills are essential.
Background in Customer Support
Throughout her career, Erin Rudolf has developed strong customer support skills. She has utilized macros to efficiently address general customer inquiries and has experience managing customer support tickets. Her role at Doximity requires her to verify medical credentials and assist users with profile management, demonstrating her commitment to providing effective support.