Calvin Lu
About Calvin Lu
Calvin Lu serves as the Customer Centre Senior Manager at DP World Australia, where he has worked since 2016, bringing extensive experience in ocean transportation and international shipping. His background includes roles in team and project management, as well as expertise in vessel safety and claims management.
Work at DP World
Calvin Lu has been employed at DP World Australia since 2008, holding various positions that demonstrate his growth and expertise in the logistics sector. He started as a National Planning Coordinator from 2008 to 2012, followed by a role as Supervisor, Customer Service and Vessel Safety from 2012 to 2016. Since 2016, he has served as Customer Centre Manager and was promoted to Customer Centre Senior Manager in 2017. His tenure at DP World spans over 15 years, focusing on customer service and operational management.
Education and Expertise
Calvin Lu earned a Bachelor of Economics with a focus on International Business from Donghua University, completing his studies from 1998 to 2002. His educational background supports his extensive experience in ocean transportation and international shipping. He has developed strong skills in process improvement, particularly within the logistics and supply chain industry, and possesses expertise in managing vessel safety and claims on a national level.
Background
Calvin Lu began his career in the shipping industry at APL as a Booking Control from 2002 to 2005 in Shanghai City, China. He then transitioned to Maersk Line as a Cargo Management Coordinator from 2007 to 2008. His experience in various roles has contributed to his comprehensive understanding of customer service, vessel safety, and logistics management, which he has further honed during his time at DP World Australia.
Achievements
Throughout his career, Calvin Lu has demonstrated significant capabilities in team management and project management. His roles at DP World Australia have involved overseeing customer service operations and ensuring vessel safety, reflecting his commitment to operational excellence. His contributions have been integral to enhancing service delivery and process efficiency within the organization.