Gurmeet Singh
About Gurmeet Singh
Gurmeet Singh is a User Support Technician with extensive experience in IT support, currently employed at DP World in Vancouver, Canada. He has a background in customer support and technical roles across various companies, providing support to over 4500 users and managing multiple IT systems.
Work at DP World
Gurmeet Singh has been employed at DP World as a User Support Technician since 2018. In this role, he provides IT support to over 4,500 users across more than 29 facilities, which span three time zones. His responsibilities include managing IT issues through an ITIL-based Helpdesk ticketing system, ensuring accurate tracking and resolution of support requests.
Previous Experience in IT Support
Prior to his current position, Gurmeet Singh held various roles in IT support. He worked as a Desktop Support Analyst at lululemon for two months in 2018. He also served as an IT Support Analyst at The Original Cakerie from 2016 to 2017 for 11 months. Additionally, he worked as a Customer Support Analyst at Sage Software Solutions Pvt Ltd for nine months in 2017 to 2018, and as a Terminal Technician at AmTote International for three months in 2017.
Education and Expertise
Gurmeet Singh studied Wireless Information Networking at Fleming College from 2014 to 2016, where he achieved a diploma in the field. He also holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from the Global Institute of Management and Emerging Technologies, which he completed from 2009 to 2013. His technical expertise includes configuring and maintaining Avaya VOIP phone systems, supporting VMware servers, and administering Microsoft Exchange Server 2016 and 2010.
Technical Skills and Responsibilities
In his current role, Gurmeet Singh is responsible for administering and managing the Apple AirWatch server and mobile devices, including both Android and iOS platforms. He also configures and maintains Cisco VPN Client connections to ensure secure remote access. His work involves ensuring optimal performance of IT systems and providing comprehensive email support through Microsoft Exchange.
International Experience
Gurmeet Singh has international work experience, having worked at Bharat Sanchar Nigam Limited in India as part of the Global System for Mobile from 2013 to 2014 for seven months. This experience adds to his diverse background in IT support and telecommunications.