Jatinder Ghotra
About Jatinder Ghotra
Jatinder Ghotra is a SharePoint Developer with extensive experience in designing and developing SharePoint forms and workflows, as well as managing SharePoint permissions and security. He has a background in IT support and has worked in various roles across multiple organizations in Australia and the United Kingdom.
Work at DP World
Currently, Jatinder Ghotra serves as a SharePoint Developer at DP World, a position he has held since 2018. In this role, he designs and develops SharePoint forms and workflows, focusing on enhancing operational efficiency. His responsibilities also include administering SharePoint permissions and managing security protocols. Jatinder's expertise in SharePoint allows him to contribute significantly to the organization’s digital transformation initiatives.
Education and Expertise
Jatinder Ghotra has a solid educational background in Information Technology. He studied at DDLS Training, where he completed a SharePoint Administration course in 2021. Prior to that, he achieved an MCSE certification at Joskos IT Training in 2008. He also completed A Levels in Mathematics and Computer Science at Richmond upon Thames College from 2005 to 2007. His foundational education includes GCSEs obtained at Villiers High School between 2003 and 2005.
Background in IT Support
Jatinder Ghotra has extensive experience in IT support roles. He worked as an IT Support Engineer at the Royal Commission into Institutional Responses to Child Sexual Abuse from 2016 to 2020. Prior to this, he held positions as a Help Desk Support Specialist at NCSI and as a Help Desk Technician at Viiew. He also served as an IT Support Officer at Ecolab from 2012 to 2016. His diverse experience has equipped him with a broad skill set in technical support and customer service.
Technical Skills and Responsibilities
In his current role and previous positions, Jatinder Ghotra has developed a range of technical skills. He is proficient in designing workflows for asset and application management in SharePoint. He manages telecom services, including mobile and landline systems, and handles network patching and basic switch configurations. Additionally, he has automated processes using PowerShell, enhancing operational efficiency within the teams he supports.
Mentorship and Leadership
Jatinder Ghotra actively mentors junior staff, guiding them in incident handling and sharing knowledge through the creation of knowledge base articles. He provides VIP support to executives, ensuring that their technical needs are met efficiently. His role involves communicating business feedback to improve customer experience, demonstrating his commitment to professional development and team collaboration.