Merve Kaya
About Merve Kaya
Merve Kaya is a Commercial Analyst at DP World in Kocaeli, Turkey, where she has worked since 2016. She specializes in direct sales, customer relationship management, and the preparation of sector reports for the CEO.
Work at DP World
Merve Kaya has been employed at DP World as a Commercial Analyst since 2016, contributing to the company's operations in Kocaeli, Turkey. In her role, she engages in direct sales activities, visiting customers to strengthen business relationships. She is responsible for preparing and presenting comprehensive sector reports on a weekly, monthly, and yearly basis to the CEO. Additionally, she has developed a project focused on increasing customer satisfaction and has participated in creating new year tariffs within the commercial department.
Previous Experience
Before joining DP World, Merve Kaya worked at Yilport Holding Inc. as a Customer Service Clerk from 2015 to 2016. Her responsibilities included managing customer inquiries and ensuring service quality. Prior to that, she completed a three-month internship at PwC from 2014 to 2015, where she gained valuable insights into the commercial sector and developed her analytical skills.
Education and Expertise
Merve Kaya studied at Anadolu Üniversitesi, where she earned a Lisans Derecesi in Statistics from 2009 to 2014. Her educational background in statistics provides her with a strong analytical foundation, which she applies in her current role as a Commercial Analyst. This expertise supports her responsibilities in preparing detailed sector reports and analyzing customer data.
Professional Skills
Merve Kaya possesses a range of professional skills relevant to her role as a Commercial Analyst. These include data analysis, report preparation, and customer relationship management. Her experience in direct sales and customer service enhances her ability to engage effectively with clients and address their needs. Additionally, her project development skills contribute to initiatives aimed at improving customer satisfaction.