Omar Madani
About Omar Madani
Omar Madani is a Customer Service Officer at DP World in Jeddah, Saudi Arabia, with a background in logistics and port management. He has held various roles in the maritime sector, including positions at Procter & Gamble and LogiPoint, and has a Bachelor of Science in Ports and Maritime Transportation.
Current Role as Customer Service Officer
Omar Madani currently serves as a Customer Service Officer at DP World, a position he has held since 2021. He operates in Jeddah, Makkah Region, Saudi Arabia. In this role, he is responsible for managing customer inquiries and ensuring a high level of service delivery. His experience in customer service is complemented by his previous roles in logistics and planning.
Previous Experience at DP World
Prior to his current position, Omar worked at DP World as a Planner from 2020 to 2021. During this one-year tenure in Jeddah, he was involved in planning operations, contributing to the efficiency of logistics processes within the organization.
Educational Background in Port Management
Omar Madani has a solid educational foundation in port-related economics and logistics. He studied at King AbdulAziz University, earning a Bachelor of Science in Ports and Maritime Transportation from 2008 to 2013. He also completed a Diploma in Port Management at Cambridge Regional College in 2015, along with a training seminar at the Institute of Shipping Economics and Logistics in 2013.
Professional Development and Leadership Training
Omar has engaged in various professional development activities, including a leadership training course at Cambridge Regional College. This training focused on enhancing leadership skills and self-reflection on leadership potential. He has also attended a class at the Institute of Leadership & Management, which further contributed to his understanding of effective leadership traits.
Work Experience in Logistics and Customer Service
Omar's career includes diverse roles in logistics and customer service. He worked as a Client Service Officer at LogiPoint from 2016 to 2017 and at Support Services Operation Company (LogiPoint) in 2017. His experience also includes a brief role as a Product Promoter at Procter & Gamble in 2016 and a scholarship position at Saudi Global Ports Company in 2015.