Susan Zegarra Sanchez
About Susan Zegarra Sanchez
Susan Zegarra Sanchez is the Coordinadora de Servicio al Cliente at DP World, where she has worked since 2015. With a background in international business and extensive experience in documentation and export processes, she has contributed to operational efficiency in the logistics sector.
Current Role at DP World
Susan Zegarra Sanchez currently serves as Coordinadora de Servicio al Cliente at DP World, a position she has held since 2015. In this role, she is responsible for overseeing customer service operations and ensuring that client needs are met effectively. Her tenure at DP World has lasted for nine years, during which she has contributed to various initiatives aimed at enhancing customer satisfaction and operational efficiency.
Previous Experience at DP World
Prior to her current role, Susan worked at DP World from 2012 to 2015 as Coordinadora de Documentación y Citas. During her three years in this position, she focused on documentation processes and appointment scheduling, contributing to the smooth operation of import and export activities in Peru.
Professional Background in Export Operations
Susan Zegarra Sanchez has a solid background in export operations, having worked at Sociedad Química Alemana S.A. as Asistente de Exportaciones from 2006 to 2008. In this role, she supported export activities, gaining valuable experience in international trade and logistics.
Educational Qualifications
Susan studied at ADEX, where she focused on Procedimientos Aduaneros and earned a degree in Administradora de Negocios Internacionales from 2003 to 2005. She furthered her education at UNIDA - PARAGUAY, obtaining a Licenciatura from 2015 to 2017. Her educational background provides her with a strong foundation in international business and customs procedures.
Achievements in Operational Efficiency
Throughout her career, Susan has played a key role in improving operational efficiency. She developed a system for tracking and reducing containers in legal abandonment, which enhanced compliance with legal standards. Additionally, she implemented process improvements that streamlined container import and export operations, contributing to the overall effectiveness of the logistics processes.