Bryce Kalusa
About Bryce Kalusa
Bryce Kalusa is a Service Desk Specialist currently employed at DPR Construction in Phoenix, Arizona. He has a background in IT support, having worked at various organizations including Illinois State University and Community Medical Services, and holds degrees in Information Technology and Information Systems.
Work at DPR Construction
Bryce Kalusa has been employed at DPR Construction as a Service Desk Specialist since 2022. In this role, he is responsible for providing technical support and coordinating with various IT teams, including field engineers and system administrators. His work involves handling escalations effectively and ensuring that IT services run smoothly within the organization. Kalusa's contributions are essential in maintaining operational efficiency in the company's IT infrastructure.
Previous Experience in IT Support
Before joining DPR Construction, Bryce Kalusa worked in several IT support roles. He served as an IT Analyst at Wist Office Products from 2018 to 2021, where he gained valuable experience in technical support. He then transitioned to Community Medical Services as an IT Support Specialist for a brief period in 2021 to 2022. Prior to these positions, he worked at Illinois State University as Level 1 Helpdesk Support, where he held the role of Senior Student Tech Lead from 2015 to 2018.
Education and Expertise
Bryce Kalusa has a strong educational background in information technology. He earned an Associate of Science degree in Information Systems from Illinois Central College from 2013 to 2015. He furthered his studies at Illinois State University, obtaining a Bachelor's degree in Network and Telecommunications Management from 2015 to 2018. In addition to his formal education, he has pursued further training in software engineering, completing a program at 100Devs in 2023 and currently studying Full-Stack JavaScript at The Odin Project since 2024.
Technical Contributions and Improvements
In his role as a Service Desk Specialist, Bryce Kalusa has made significant contributions to the efficiency of the Solarwinds ticketing system. He has maintained an average first response time of under one hour, demonstrating his commitment to prompt support. Additionally, he contributes to the administrative management and enhancement of the Solarwinds system during his available free time, indicating his proactive approach to improving IT operations.