Jerry Johnson
About Jerry Johnson
Jerry Johnson is an Information Technology Field Engineer with a strong background in IT networking, customer service, and supervisory roles. He has worked for notable companies including Cash America, BNSF Railway, and DPR Construction, and is currently pursuing further certifications in networking.
Work at DPR Construction
Jerry Johnson has been employed at DPR Construction since 2020, serving as an Information Technology Field Engineer. In this role, he applies his extensive knowledge in IT networking and customer service to support various technology initiatives within the company. His responsibilities include troubleshooting technical issues, managing network systems, and ensuring seamless IT operations. Johnson's position at DPR Construction is based in Dallas, Texas, where he has contributed to enhancing the company's technological infrastructure.
Previous Experience at Cash America
Before joining DPR Construction, Jerry Johnson worked at Cash America from 2003 to 2015 as a Product Knowledge Supervisor. During his 12 years in Fort Worth, Texas, he developed skills in customer service and supervisory roles. His experience at Cash America provided him with a solid foundation in managing teams and delivering effective training, which he later applied in his IT career.
Experience at BNSF Railway
Jerry Johnson served as a Network Controller at BNSF Railway from 2018 to 2020. In this role, he was responsible for monitoring and managing network operations, ensuring optimal performance and reliability. His time at BNSF Railway in Fort Worth, Texas, allowed him to further develop his technical skills in networking and IT support.
Education and Certifications
Jerry Johnson studied at Tarrant County College, where he earned an Associate of Applied Science (AAS) degree in IT-Network Support from 2012 to 2014. He has also completed a Cisco Cyber Ops scholarship, which helped him renew his route and switch certification. Currently, Johnson is preparing for the CCNA wireless certification and plans to pursue a CCNP certification, demonstrating his commitment to ongoing professional development in the IT field.
Technical Skills and Expertise
Jerry Johnson possesses a diverse skill set that includes IT networking, hardware support, and Windows and POS support. He has experience in creating internal training materials and videos, which showcases his ability to communicate complex technical concepts effectively. His broad experience in the Service Desk and Network teams has equipped him with the knowledge necessary to address various technical challenges in the workplace.