Joe Pelayo
About Joe Pelayo
Joe Pelayo is an IT Field Engineer at DPR Construction in Tampa, Florida, where he has worked since 2022. He has a background in IT and emergency medical services, holding a B.S. in Cybersecurity and Information Assurance from Western Governors University.
Work at DPR Construction
Joe Pelayo has been employed at DPR Construction as an IT Field Engineer since 2022. In this role, he is responsible for the mobilization and demobilization of IT equipment at various jobsites. He collaborates closely with business project estimators and project managers to assess and plan for IT needs during the preconstruction phase and throughout the project lifecycle. His work ensures that jobsite teams have the necessary infrastructure designed and implemented according to company standards.
Previous Experience in IT
Before joining DPR Construction, Joe Pelayo worked as an IT Technician at AVIT from 2021 to 2022. His role involved providing technical support and managing IT systems. Additionally, he has been employed at HADJI Studios as an IT/AV Field Technician since 2019, where he has gained extensive experience in IT and audiovisual technologies. This background has contributed to his skills in mobilizing IT equipment and providing training during onboarding processes.
Background in Emergency Medical Services
Joe Pelayo has a background in emergency medical services, having worked as a Paramedic at American Medical Response from 2015 to 2021. This six-year experience in the medical field has equipped him with skills in crisis management and customer service, which he applies in his current IT roles. His education in Emergency Medical Technology/Technician (EMT Paramedic) from Hillsborough Community College further supports this background.
Education and Expertise
Joe Pelayo holds a Bachelor of Science in Cybersecurity and Information Assurance from Western Governors University, which he completed from 2020 to 2022. This degree has provided him with a solid foundation in cybersecurity principles and practices. Additionally, he achieved a Certificate of Completion in Emergency Medical Technology/Technician (EMT Paramedic) from Hillsborough Community College, enhancing his expertise in both IT and emergency medical services.
Customer Service and IT Training
In his current role, Joe Pelayo ensures quality customer service by maintaining ownership of escalated jobsite issues until they are resolved. He emphasizes communication and root cause analysis to address problems effectively. Furthermore, he provides IT training during onboarding, ensuring that new team members are well-equipped to follow established best practices and utilize IT assets efficiently.