Michael Mooney
About Michael Mooney
Michael Mooney is a Service Desk Manager at DPR Construction in Newport Beach, California, with over 15 years of experience in hardware and application support. He has held various technical roles, including Systems Administrator and Technology Adoption Specialist, and possesses expertise in network engineering and system configuration.
Work at DPR Construction
Michael Mooney has been serving as the Service Desk Manager at DPR Construction since 2020. In this role, he is responsible for overseeing the service desk operations in Newport Beach, California. His tenure at DPR Construction spans multiple positions, including Technology Adoption Specialist and Regional Tech, showcasing his growth within the organization. His experience at DPR Construction totals over four years, during which he has contributed to enhancing technology adoption and support services.
Previous Employment Experience
Before his current role at DPR Construction, Michael Mooney held various positions in the IT field. He worked as a Systems Administrator at Outsource Information Systems for five months in 2013 and at StarDot Technologies for three years from 2009 to 2012. Additionally, he served as a Level 2 Support Technician at Glidewell Dental Lab for six months in 2008. His experience also includes a role as IT Helpdesk Specialist at William Beaumont Army Medical Center from 2002 to 2006, where he provided support for four years.
Education and Expertise
Michael Mooney studied at The University of Texas at El Paso, where he earned a Bachelor of Business Administration (BBA) in Computer Information Systems from 2001 to 2006. He possesses over 15 years of experience in providing hardware and application support, with expertise in network engineering and system configuration. He holds A+ and Security+ certifications, indicating his proficiency in IT support and security.
Technical Skills and Certifications
Michael Mooney has a diverse skill set that includes knowledge of AIX, Automation, and VMware. His technical expertise extends to policy analysis and customer relations, which are essential for effective service desk management. He has also served as a technical trainer for both proprietary and open-source software, demonstrating his ability to educate others in technical environments.
Track Record in IT Support
Throughout his career, Michael Mooney has developed a strong track record of supporting multisite, large-scale commercial and medical operations. His extensive experience in various technical roles has equipped him with the skills necessary to manage complex IT environments and provide effective support to users across different sectors.