Joyita Neerkaje
About Joyita Neerkaje
Joyita Neerkaje serves as the Head of Customer Success at Dragonfruit AI, bringing extensive experience in customer experience and product management from previous roles at companies like Reviver and Pfizer.
Current Role at Dragonfruit AI
Joyita Neerkaje serves as the Head of Customer Success at Dragonfruit AI since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's products and services. Her leadership aims to foster strong relationships with customers and drive the success of the organization.
Previous Experience at Reviver
Joyita Neerkaje worked at Reviver from 2019 to 2023, where she held the position of Vice President of Products and Customer Experience for four years. Following this role, she served as a Strategic Advisor for ten months in 2023. Her contributions included improving product offerings and enhancing customer engagement strategies.
Professional Background in Project Management
Before her tenure at Reviver, Joyita Neerkaje worked at Pfizer as a Project Portfolio Manager from 2007 to 2010. She managed various projects within the organization, demonstrating her capability in overseeing complex initiatives. Additionally, she held roles at Pacific Gas and Electric Company and Castlight Health, where she focused on product and program management.
Educational Qualifications
Joyita Neerkaje holds a Bachelor of Commerce (BCom) from Osmania University, where she studied Accounting and Business/Management from 1999 to 2002. She also earned a Master of Arts (MA) in English Language and Literature from the University of Hyderabad from 2002 to 2004. In 2020, she completed Executive Education at MIT Sloan School of Management, focusing on Internet of Things Business Implications and Opportunities.
Skills and Expertise
Joyita Neerkaje possesses skills in business process improvement, particularly in SaaS, mobile apps, and enterprise platforms. She has expertise in UX Research & Design, emphasizing the creation of user-friendly interfaces. Her ability to promote a candid atmosphere within teams and her knack for finding creative solutions to complex problems contribute to her effectiveness in her roles.