John Paul Pueyo
About John Paul Pueyo
John Paul Pueyo is a Customer Support Engineer with extensive experience in engineering and quality assurance roles across various companies. He has worked in positions such as Project Engineer, System Engineer, and Software QA Team Lead, primarily in Dubai and the Philippines.
Work at DrChrono
John Paul Pueyo has been employed at DrChrono as a Customer Support Engineer since 2021. In this role, he is responsible for assisting customers with technical issues and ensuring a high level of service. His experience in customer support enables him to effectively address user inquiries and provide solutions to enhance user experience.
Previous Experience in Telecommunications
Prior to his current position, Pueyo worked at Smart Communications, Inc. as a Project Engineer from 2014 to 2015. He then joined Sicuro Communications and Technology, where he served as a System Engineer from 2015 to 2018 and later as a Senior System Engineer from 2018 to 2019. His roles in these companies involved managing telecommunications projects and systems, contributing to his expertise in the field.
Experience in Software Quality Assurance
In 2021, Pueyo briefly worked at DermPRO® as a Software QA Team Lead for one month. This position involved overseeing quality assurance processes to ensure that software products met specified standards before release. Additionally, he worked at Sicuro Group LLC as a QA Engineer from 2019 to 2021, further developing his skills in software testing and quality management.
Education and Expertise
John Paul Pueyo earned his Bachelor's Degree in Electrical, Electronics, and Communications Engineering from Mapua Institute of Technology, completing his studies from 2008 to 2013. His educational background provides a strong foundation in engineering principles, which he has applied throughout his career in various technical roles.