Krystal Parker
About Krystal Parker
Krystal Parker is a Software Product Specialist at DrChrono, where she has worked since 2022. She has a diverse background in technical support and customer service, with previous roles at Verizon Wireless and BGE HOME.
Work at DrChrono
Krystal Parker has been employed at DrChrono since 2022 as a Software Product Specialist. Her role involves managing software products and ensuring they meet user needs. Prior to her current position, she worked at DrChrono in various capacities, including Customer Support Specialist from 2018 to 2019 and Senior Implementation Specialist from 2019 to 2022. This extensive experience at DrChrono has equipped her with a deep understanding of the company's products and customer requirements.
Previous Experience at Verizon Wireless
Krystal Parker has a significant background with Verizon Wireless, where she worked from 2006 to 2014. Her roles included Technical Support Analyst from 2006 to 2008, Technical Support Manager from 2008 to 2014, and Customer Service Transition Manager for New Hires for a brief period in 2012. This experience provided her with a strong foundation in technical support and customer service management.
Education and Expertise
Krystal Parker studied at the College of Notre Dame of Maryland, where she focused on Criminology and Social Deviance. She also attended The Bryn Mawr School, which contributed to her educational background. Her studies have likely informed her analytical skills and understanding of social dynamics, which are beneficial in her roles in software and customer support.
Background in Team Leadership
Before her tenure at DrChrono, Krystal Parker worked at BGE HOME as a Team Lead from 2015 to 2017. In this role, she was responsible for overseeing team operations and ensuring effective service delivery. Her leadership experience has contributed to her ability to manage teams and projects in her subsequent roles.