Nicole Teshara
About Nicole Teshara
Nicole Teshara is a Customer Success Specialist at DrChrono, where she has worked since 2021 in Reno, Nevada. With extensive experience in customer support and a background in the airline and hospitality industries, she has developed strong skills in communication and iOS troubleshooting.
Work at DrChrono
Nicole Teshara has been employed at DrChrono as a Customer Success Specialist since 2021. In this role, she utilizes various communication and support platforms, including ZenDesk, Slack, Zoom, and Salesforce. She is part of a small team responsible for launching a new phone support pilot. Teshara has achieved a personal Customer Satisfaction (CSAT) rating of 94%, demonstrating her effectiveness in exceeding customer expectations and collaborating with global team members and departments.
Education and Expertise
Nicole Teshara holds a Bachelor of Science in Business Administration and Management from Thomas Edison State University, which she completed from 2016 to 2020. She also earned an Associate of Arts in Liberal Arts and Sciences from Sierra College between 2005 and 2008. Additionally, she studied Hospitality Administration/Management at Valencia College for one year in 2010. Teshara is HIPAA trained and certified, ensuring compliance with healthcare privacy regulations, which is crucial in her current role.
Background
Nicole Teshara has a diverse professional background with significant experience in customer service and operations. Prior to her role at DrChrono, she worked at Walt Disney World in various positions, including Education Coordinator and International Programs Events & Arrivals Coordinator. She also held multiple roles at JetBlue Airways, including Inflight Team Leader and Blue Reviews Team Member. Her career spans over a decade, with a focus on enhancing customer experiences and team collaboration.
Previous Experience at JetBlue Airways
Nicole Teshara spent eight years at JetBlue Airways, where she held several positions. She served as an Inflight Crewmember from 2013 to 2021 and was involved in various committees, including the Inflight Values Committee as Team Manager and Employee Advocate. Teshara also worked as a JetBlue Scholars Mentor and Inflight Evaluator. Her roles contributed to her understanding of customer service and operational excellence within the airline industry.
Previous Experience at Walt Disney World
Nicole Teshara's experience at Walt Disney World includes multiple roles that focused on guest services and event coordination. She worked as a Front Desk Associate at the Swan and Dolphin Resort and held positions as an Education Coordinator and International Programs Events & Arrivals Coordinator. Her time at Disney provided her with valuable skills in customer interaction and event management, which she applies in her current role.