Sydney Smith
About Sydney Smith
Sydney Smith is a Senior Implementation Specialist at DrChrono, where he has worked since 2020. He focuses on employee development, process improvement, and customer satisfaction while mentoring colleagues both in the US and overseas.
Work at DrChrono
Sydney Smith has served as a Senior Implementation Specialist at DrChrono since 2020. In this role, Sydney is actively involved in creating and managing programs that promote internal employee growth. Sydney collaborates across team borders to enhance the value of DrChrono software for customers. Additionally, Sydney plays a key role in customer de-escalation and escalation resolution, focusing on client satisfaction and ensuring smooth operations.
Education and Expertise
Sydney Smith studied at Towson University from 2013 to 2016, where Sydney earned a degree in Health Science with a focus on Health Education and Community Wellness. Prior to this, Sydney attended Harford Community College, achieving an Associate of Arts (AA) degree from 2010 to 2013. This educational background supports Sydney's expertise in health-related fields and enhances the ability to implement effective programs within the organization.
Background
Sydney Smith has a background in health education and community wellness, which informs the approach to employee development and program management at DrChrono. With a focus on fostering internal growth, Sydney serves as a mentor and guide for both US and overseas Implementation Specialists, enhancing their skills and knowledge. This mentorship role contributes to the overall effectiveness of the Implementation Specialist team.
Achievements
In the role of Senior Implementation Specialist, Sydney Smith has made significant contributions to process improvement within the Implementation Specialist team. By utilizing technical expertise, Sydney has worked to improve processes, structures, and workflows. This focus on continuous improvement aids in delivering better service to customers and supports the overall mission of DrChrono.