Andrew Kelly
About Andrew Kelly
Andrew Kelly is a Technical Support Representative with over 18 years of experience in troubleshooting and repairing software and hardware issues on both Apple and Microsoft computers. He has worked for various companies, including Capital One and Teleperformance, and is currently employed at Dreamhost while pursuing certifications in Microsoft and Apple technologies.
Work at DreamHost
Andrew Kelly has been employed at DreamHost as a Technical Support Representative since 2015. In this role, he provides assistance to customers regarding various technical issues, ensuring that their hosting services operate smoothly. His responsibilities include troubleshooting problems, guiding users through software and hardware installations, and offering solutions to enhance user experience. With nearly a decade of experience at DreamHost, he has developed a strong understanding of the company's products and services.
Previous Employment Experience
Before joining DreamHost, Andrew Kelly worked at Teleperformance USA as a Technical Support Engineer for Windstream Communications from 2009 to 2015. His role involved addressing customer inquiries and resolving technical issues related to telecommunications services. Prior to this position, he served as a Risk Associate at Capital One for six months in 2006-2007, where he contributed to risk management processes in McLean, Virginia.
Education and Expertise
Andrew Kelly studied Network Administration at First Institute Inc from 1998 to 2000. This two-year program provided him with foundational knowledge in network systems and administration. He is currently pursuing certifications in both Microsoft and Apple technologies, demonstrating his commitment to staying current with industry standards and enhancing his technical skills.
Technical Skills and Experience
With over 18 years of experience, Andrew Kelly specializes in troubleshooting and repairing software and hardware issues on both Apple Macintosh and Microsoft-based computers. His expertise includes operating system installation and upgrades, as well as software and hardware installations. He is proficient in replacing components such as hard drives, optical drives, and memory, which contributes to his effectiveness in technical support roles.