Carlos Velasquez
About Carlos Velasquez
Carlos Velasquez is a Technical Support Manager at DreamHost, where he emphasizes the importance of a motivated team for excellent customer service. He has a diverse background in technical support and education, with experience in various roles at DreamHost and other institutions.
Current Role as Technical Support Manager
Carlos Velasquez currently serves as the Technical Support Manager at DreamHost, a position he has held since 2023. In this role, he focuses on nurturing a culture of empathy and understanding within his team. He emphasizes the importance of excellent customer service, which he believes is rooted in a well-supported and motivated team. Carlos has introduced innovative training methodologies that have significantly enhanced the technical skills of his team members.
Previous Experience at DreamHost
Carlos Velasquez has extensive experience at DreamHost, having worked in various technical support roles. He began as a Livechat Support representative from 2018 to 2019, followed by positions as a WordPress Support Specialist from 2019 to 2021, and as a WordPress Support Supervisor from 2021 to 2022. He served as a Technical Support Supervisor from 2022 to 2023 before assuming his current role. This progression highlights his growth and expertise in technical support.
Freelance Work at Upwork
In addition to his role at DreamHost, Carlos Velasquez has been working as a freelance professional on Upwork since 2016. His freelance work spans various projects, allowing him to apply his technical skills and customer service expertise in diverse contexts. This experience complements his full-time roles and contributes to his overall professional development.
Educational Background
Carlos Velasquez studied at Pontificia Universidad Javeriana, where he earned a Bachelor of Arts in Music from 2007 to 2013. His educational background provides him with a unique perspective that he applies in his professional endeavors, particularly in fostering creativity and collaboration within his teams.
Previous Teaching Experience
Carlos has also held academic positions, serving as a Docente catedrático at Universidad del Norte from 2013 to 2014. He further contributed to education as an Evaluador de programas at Pontificia Universidad Javeriana for two months in 2015. These roles reflect his commitment to knowledge sharing and mentorship.