Jeff Kreger
About Jeff Kreger
Jeff Kreger is a seasoned Technical Writer with extensive experience in technical communication and documentation. He has held various roles, including Past President of the Society for Technical Communication and currently works at Dreamhost and L.a. Tech Writer.
Work at DreamHost
Jeff Kreger has been employed at DreamHost as a Technical Writer since 2012. In this role, he focuses on creating and managing technical documentation that supports users and enhances their understanding of the company's products and services. His responsibilities include designing customer-facing documentation for critical updates, such as PHP upgrades and new software releases. Kreger utilizes various tools, including Adobe FrameMaker and RoboHelp, to produce clear and effective documentation.
Education and Expertise
Jeff Kreger studied at the University of California, Berkeley, where he earned a Bachelor of Arts in English from 1987 to 1991. He later attended UC San Diego, obtaining a Certificate in Technical Communication from 2010 to 2011. Kreger has expertise in creating and managing knowledge bases for support training, which enhances organizational efficiency. He is experienced in documenting complex technical subjects, including APIs, JavaScript, and Python, which are essential for software development.
Background
Before joining DreamHost, Jeff Kreger held various positions in the technical writing and communications field. He served as Past President of the Society for Technical Communication, Los Angeles Chapter, from 2011 to 2016. He also worked as a Senior Technical Writer at L.a. Tech Writer since 2010. Kreger's previous roles include Southwest Manager at Harvard Business Review and Los Angeles Manager at AARP, among others, showcasing a diverse career in technical communication.
Achievements
Throughout his career, Jeff Kreger has utilized Agile/Scrum methodology to ensure timely project completion. He collaborates with subject matter experts in fields such as Web Development and System/Network Engineering to create procedural documentation. Kreger enhances technical documentation by creating process flowcharts, screenshots, and videos using Adobe tools, contributing to improved user understanding and support.