Josh H.
About Josh H.
Josh H. is a Customer Experience Lead at DreamHost, where he has worked since 2022. He holds a Bachelor of Science in Business Administration - Computer Information Systems from California State Polytechnic University-Pomona and has extensive experience in technical support and network management.
Work at DreamHost
Josh H. has been serving as the Customer Experience Lead at DreamHost since 2022. In this role, he focuses on enhancing customer satisfaction and streamlining user experiences. Prior to his current position, he worked as a Customer Success Analyst from 2019 to 2022, where he contributed to improving customer engagement and retention strategies. He also held the position of Technical Support II from 2018 to 2019, providing technical assistance and resolving customer issues.
Education and Expertise
Josh H. earned a Bachelor of Science (B.S.) in Business Administration with a focus on Computer Information Systems from California State Polytechnic University-Pomona, where he studied from 2011 to 2014. Earlier, he obtained an Associate of Arts (A.A.) in Social & Behavioral Sciences from Citrus College, attending from 2008 to 2010. His educational background supports his expertise in various technical areas, including network device configuration, penetration testing, and network analysis.
Technical Skills and Proficiencies
Josh H. possesses a range of technical skills relevant to his roles. He is proficient in using Visio for creating diagrams and flowcharts, which aids in visualizing processes. His expertise includes configuring network devices such as routers, switches, and firewalls. He is skilled in penetration testing with tools like BackTrack 5R3 and Kali Linux, and he has experience in network analysis using Wireshark. Additionally, he is knowledgeable in VMware for virtualization tasks and has a strong background in web technologies, including HTML/CSS and CMS.
Previous Work Experience
Before joining DreamHost, Josh H. worked at Kaiser Permanente as a Technical Support Representative from 2014 to 2015. In this role, he provided technical support to users in Pasadena, California. His career at DreamHost began with a focus on technical support, transitioning through various roles that enhanced his customer service and technical skills, ultimately leading to his current position as Customer Experience Lead.