Roy Pardo
About Roy Pardo
Roy Pardo is a Technical Support Representative at DreamHost, where he has worked since 2020. He has a background in information technology and customer service, with previous roles in various companies including Teleperformance Colombia and Sutherland Global Services.
Work at DreamHost
Roy Pardo has been employed at DreamHost as a Technical Support Representative since 2020. In this role, he provides assistance to customers, addressing technical inquiries and ensuring a high level of service delivery. His responsibilities include troubleshooting issues and guiding users through various technical processes. His tenure at DreamHost has allowed him to develop expertise in customer satisfaction and technical support within the internet industry.
Previous Experience in Customer Support
Before joining DreamHost, Roy Pardo worked at Teleperformance Colombia as a Spanish Interpreter from 2019 to 2020. His role involved facilitating communication for Spanish-speaking clients. Additionally, he served as a G Suite Technical Support Specialist at Sutherland Global Services from 2016 to 2019, where he provided technical assistance for Google’s suite of applications. He also held a position as a Cricket Customer Support Representative at Teleperformance Colombia from 2013 to 2014.
Education and Expertise
Roy Pardo earned a Bachelor's degree in Modern Languages from Universidad EAN, where he studied from 2018 to 2022. His educational background has equipped him with strong communication skills and a solid foundation in language proficiency. He also studied at Antonio Ricaurte CASD - Villavicencio from 2011 to 2012. His expertise includes Service Delivery and Customer Relationship Management (CRM), which supports his roles in technical support and customer service.
Background in Information Technology
Roy Pardo has a background in information technology, which complements his roles in customer support and technical assistance. His experience in the internet industry has provided him with a strong understanding of technical processes and customer needs. This background has been instrumental in his ability to effectively resolve customer issues and enhance customer satisfaction.