William Ryan Campbell Jr
About William Ryan Campbell Jr
William Ryan Campbell Jr is a Quality Assurance Analyst and Technical Support professional with over a decade of experience in performance evaluation and customer feedback management. He has worked in various roles since 1996, including a Technical Support Representative and a Sandwich Artist, and holds a Full Stack Web Development Certification from Free Code Camp.
Current Role as Quality Assurance Analyst
William Ryan Campbell Jr. has been working as a Quality Assurance Analyst in Technical Support since 2012 in Brea, CA. In this role, he focuses on evaluating the performance of support team members using key metrics. He provides data-driven insights that assist management in guiding team members toward performance improvements. His responsibilities include ensuring that customer feedback is effectively routed to management, allowing for prompt addressing of customer concerns.
Previous Experience in Technical Support
Before his current position, Campbell worked as a Technical Support Representative from 2007 to 2012 for five years in Brea, CA. This role provided him with foundational experience in customer support, where he developed skills in troubleshooting and customer service. His transition from this role to Quality Assurance Analyst reflects his growth in the technical support field.
Education and Certifications
William Ryan Campbell Jr. studied Computer Software Engineering at Free Code Camp, where he achieved a Full Stack Web Development Certification from 2016 to 2017. This educational experience equipped him with essential skills in software development, complementing his technical support roles. He also graduated from Ganesha High School with a diploma, completing his general education from 1989 to 1993.
Early Career as a Sandwich Artist
Campbell began his career as a Sandwich Artist at Subway from 1996 to 1999 for three years. This early experience in the food service industry provided him with customer service skills and an understanding of teamwork in a fast-paced environment. His time at Subway laid the groundwork for his later roles in technical support.
Professional Skills and Contributions
With over a decade of experience in evaluating support team performance, Campbell has developed a strong skill set in data analysis and customer feedback management. He has been instrumental in ensuring that customer concerns are addressed promptly, contributing to overall service quality. His ability to support management with actionable insights demonstrates his commitment to continuous improvement within the technical support domain.