Andy Hunt
About Andy Hunt
Andy Hunt is a Technical Support professional with extensive experience in the field, currently working at Dremio since 2021. He has held various technical support roles at companies such as BMC Software, Elastic, and Alfresco, accumulating over two decades of experience in the industry.
Current Role at Dremio
Andy Hunt currently serves as a Technical Support professional at Dremio, a position he has held since 2021. In this role, he is responsible for providing technical assistance and support to customers, ensuring they can effectively utilize Dremio's data platform. His experience in technical support enables him to address customer inquiries and troubleshoot issues efficiently.
Previous Experience in Technical Support
Prior to his current role, Andy Hunt accumulated extensive experience in technical support across various organizations. He worked at Elastic from 2019 to 2021 as a Technical Support professional. Before that, he held multiple positions at Alfresco, including Manager of Global Expert Support Services from 2015 to 2019 and Principal Support Engineer from 2008 to 2014. His career also includes roles at BMC Software Ltd, RSA, Quest Software Ltd, and Veritas Software, where he developed a strong foundation in technical support.
Education Background
Andy Hunt studied at Cardiff University / Prifysgol Caerdydd, where he gained knowledge and skills relevant to his career in technical support. His educational background has contributed to his ability to address complex technical issues and provide effective solutions in his professional roles.
Career Timeline
Andy Hunt's career spans several years and various roles in technical support. He began his career at Veritas Software as a Senior Product Specialist from 1998 to 2001. He then progressed to Lead Technical Support Engineer at Quest Software Ltd from 2002 to 2004, followed by Senior Technical Support Engineer at RSA from 2006 to 2007. His experience continued with a brief role as Senior Support Consultant at Saba in 2008, leading to significant positions at Alfresco and Elastic before joining Dremio.
Tenure at Alfresco
At Alfresco, Andy Hunt held two significant roles. He served as Principal Support Engineer from 2008 to 2014, where he focused on providing high-level technical support. He then advanced to Manager of Global Expert Support Services from 2015 to 2019, overseeing support operations and ensuring customer satisfaction. His tenure at Alfresco contributed to his expertise in managing support teams and enhancing customer experiences.