Cindy La
About Cindy La
Cindy La is a Cloud Support Engineer at Dremio, where she assists customers in setting up Proof of Concept and production environments. She has a background in IT support and sales, with a degree in Business: Information Technology Management from California State University - East Bay.
Work at Dremio
Cindy La has been employed at Dremio as a Cloud Support Engineer since 2022. In this role, she assists customers in setting up Proof of Concept (POC) and production environments. Her responsibilities include troubleshooting ODBC/JDBC Client Application connections for various tools, such as Power BI, Dbeaver, Hex, and Tableau. Additionally, she develops and documents 'How To' and troubleshooting articles for both internal and customer use, contributing to the overall support and efficiency of the cloud services offered by Dremio.
Previous Experience at Dremio
Before her current position, Cindy La worked at Dremio as an IT Helpdesk Specialist from 2021 to 2022. During her seven months in this role, she provided technical support and assistance to users, ensuring that IT systems operated smoothly. This experience laid the foundation for her transition to a Cloud Support Engineer, where she further developed her technical skills and customer service abilities.
Experience at Best Buy
Cindy La held several positions at Best Buy from 2017 to 2021. She served as a Home Theater Team Leader for seven months in 2017, followed by a role as Mobile Supervisor for one year. From 2018 to 2021, she worked as a Specialty Sales Manager in the Mobile & Connected Life department for three years. These roles involved managing teams, driving sales, and providing customer service, which enhanced her leadership and communication skills.
Education and Expertise
Cindy La graduated with a Bachelor of Science in Business: Information Technology Management from California State University - East Bay in Spring 2023. She also studied at De Anza College, where she earned a degree in Computer Information Systems from 2017 to 2021. Her education has equipped her with expertise in AWS services, including VPC, CloudFormation, EC2, Glue Catalog, IAM roles, S3 buckets, Permissions, and CloudTrail, which she applies in her current role at Dremio.