Manny Pilli
About Manny Pilli
Manny Pilli serves as the Vice President of Support at Dremio, a position he has held since 2021. He has extensive experience in technical support and customer service, having previously worked at DataStax, JFrog, Coupons.com, and several other companies.
Work at Dremio
Manny Pilli has served as the Vice President of Support at Dremio since 2021. In this role, he oversees the support operations, ensuring customer satisfaction and effective resolution of technical issues. His leadership contributes to the company's commitment to providing high-quality support services to its clients.
Previous Experience in Technical Support
Prior to joining Dremio, Manny Pilli held the position of Vice President of Worldwide Technical Support at DataStax from 2014 to 2020. His responsibilities included managing global support teams and enhancing customer service delivery. He also worked at JFrog as Vice President of Customer Support for one year, where he focused on improving customer engagement and support processes.
Career Progression in Support Services
Manny Pilli's career in support services began at Embarcadero Technologies, where he served as Director of Technical Support from 1998 to 2005. He later worked at TradeBeam, Inc. as Director of Customer Support & Training from 2005 to 2007. His experience also includes a six-year tenure at Coupons.com Incorporated as Vice President of Professional Services and Support, where he managed both support and professional services teams.
Educational Background
Manny Pilli studied at San Francisco State University, where he earned a Bachelor of Science degree in Accounting. His education spanned from 1992 to 1994, providing him with a solid foundation in financial principles that have complemented his career in technical support and management.
Early Career Experience
Manny Pilli began his professional career as an Account Manager at United Healthcare from 1995 to 1997. He then transitioned to a Financial Systems Analyst role at The Good Guys for one year. These early positions contributed to his understanding of customer needs and operational processes in various industries.