Mark Curtis
About Mark Curtis
Mark Curtis is an Escalations Engineer at Dremio, where he has worked since 2022. He has a diverse background in engineering and technical support, with previous roles at companies such as Nortel Networks, DataStax, and Oracle Corporation.
Work at Dremio
Mark Curtis has been employed at Dremio as an Escalations Engineer since 2022. He previously held the position of Senior Support Engineer at the same company from 2021 to 2022. His work is conducted remotely from Colchester, England, United Kingdom. In his role, he is responsible for addressing escalated technical issues and ensuring customer satisfaction with Dremio's data platform solutions.
Education and Expertise
Mark Curtis has a diverse educational background. He studied Electrical Engineering at Newham, where he achieved City & Guilds 230 from 1988 to 1996. He furthered his technical skills at Oracle University, completing courses in Java Fundamentals & Programming, Oracle OSM Foundations, and Weblogic Administration Essentials between 2011 and 2013. Additionally, he earned a Cisco CCNA certification in 2008 through home study, focusing on Networking.
Background
Mark Curtis began his career with an apprenticeship at British Rail in East London, which is now the site of the Olympic Park. He transitioned from the automotive sector to the telecommunications and networking industry with a move to Nortel Networks UK. His professional journey includes significant experience in industrial control systems and engineering from 1990 to 2000 before shifting focus to software and telecom sectors.
Professional Experience
Mark Curtis has held various technical support and engineering roles across multiple organizations. He worked at Nortel Networks UK as a Verification Engineer from 2000 to 2002. His experience includes positions at DataStax, where he served as a Technical Support Engineer, Strategic Support, and Cloud Architect from 2014 to 2020. He also worked at Oracle Corporation as a Principal Technical Support Analyst from 2007 to 2014 and at LogDNA as a Cloud Support Engineer from 2020 to 2021.
Achievements in Engineering and Support
Throughout his career, Mark Curtis has contributed to designing and commissioning control systems and software for large projects, notably at Ford Motor Company. His experience spans working with smaller startup companies, which has allowed him to engage with emerging technologies and adapt to fast-paced environments. His technical support roles have equipped him with a comprehensive understanding of customer needs and technical problem-solving.