Robert Plotts
About Robert Plotts
Robert Plotts is the Manager of Technical Support at Dremio, a position he has held since 2022. He has extensive experience in technical support and software engineering, having previously worked at StreamSets Inc. and Bloomberg LP.
Work at Dremio
Robert Plotts has been serving as the Manager of Technical Support at Dremio since 2022. In this role, he oversees technical support operations, ensuring that customer inquiries and issues are addressed effectively. His experience in managing technical support teams contributes to enhancing customer satisfaction and operational efficiency. Dremio is known for its data lake engine, and Plotts plays a crucial role in supporting users of this technology.
Previous Experience at StreamSets Inc.
Before joining Dremio, Robert Plotts worked at StreamSets Inc. as the Manager of Technical Support from 2016 to 2022. During his six years at StreamSets, he was responsible for leading the technical support team, focusing on customer engagement and issue resolution. His leadership in this role helped streamline support processes and improve service delivery for users of StreamSets' data integration solutions.
Career at Bloomberg LP
Robert Plotts spent 23 years at Bloomberg LP, where he held various roles including Senior Software Engineer, team leader, manager, and Database Administrator (DBA). His tenure from 1987 to 2010 in New York, NY, allowed him to gain extensive experience in software development and team management. Plotts' contributions at Bloomberg involved overseeing technical projects and ensuring the reliability of database systems.
Education and Expertise
Robert Plotts studied computer science at USAIA in Ft. Harrison, IN, for 11 months in 1980. This foundational education in computer science provided him with essential skills and knowledge that he applied throughout his career in technical support and software engineering. His expertise spans technical support management, software development, and database administration.