Michael Webb
About Michael Webb
Michael Webb serves as the Head of Customer Service at Dribbleup, a position he has held since 2020. He has extensive experience in customer service and sales, having worked for IKEA Group in various roles for nearly a decade.
Current Role at DribbleUp
Michael Webb serves as the Head of Customer Service at DribbleUp, a position he has held since 2020. He is based in Franklin Square, New York. In this role, he oversees customer service operations, ensuring that clients receive effective support and assistance. His experience in customer service management contributes to the development and implementation of strategies aimed at enhancing customer satisfaction.
Previous Experience at IKEA Group
Michael Webb has extensive experience at IKEA Group, where he held various positions over a span of nearly a decade. He began as a Sales Associate from 2008 to 2011 in the Greater Detroit Area. He then transitioned to roles such as Kitchen Installation Services Specialist, Certified Kitchen Seller, Customer Service Leader, and Sales Design Leader, culminating in his role as Customer Service Manager from 2013 to 2018 in Brooklyn, New York. His diverse roles at IKEA provided him with a comprehensive understanding of customer service and sales.
Education and Academic Background
Michael Webb studied at Wayne State University, focusing on Business, Management, Marketing, and Related Support Services. His academic journey spanned from 2015 to 2019, equipping him with foundational knowledge and skills relevant to his career in customer service and management. This education supports his professional roles and enhances his ability to lead customer service teams effectively.