Adriana Carbajal
About Adriana Carbajal
Adriana Carbajal is a Key Account Manager at Drip Capital, specializing in supply chain factoring products. She has extensive experience in finance and operations, having held various roles in companies across Mexico and the United States.
Current Role at Drip Capital
Adriana Carbajal currently serves as a Key Account Manager at Drip Capital, where she has been employed since 2022. In this role, she specializes in supply chain factoring products and leads a team responsible for managing a $40 million USD portfolio. Adriana focuses on maintaining a Net Promoter Score (NPS) between 8 and 10, ensuring high levels of client satisfaction. Additionally, she has developed strategies and processes aimed at enhancing annual recurring revenue (ARR) for the company.
Previous Experience at Drip Capital
Before her current position, Adriana worked at Drip Capital as a Key Account Manager in 2022 for 8 months. During this time, she was involved in client relationship management and focused on identifying cross-sell and up-sell opportunities to meet client needs. Her contributions helped strengthen the company's client engagement and revenue generation efforts.
Educational Background
Adriana Carbajal has a diverse educational background in finance and project management. She studied at Tecnológico de Monterrey, earning a Bachelor's degree in Finance and Financial Management Services from 2012 to 2016. She furthered her education at UNIR México, where she obtained a Master's degree in Technological Design and Project Management from 2020 to 2021. Additionally, she completed a Diploma in Project Management at UNIR México from 2020 to 2021 and a Diploma in Basic Programming at ITESO Universidad Jesuita de Guadalajara in 2019.
Career Progression
Adriana's career includes various roles across multiple organizations. She began her professional journey at Telmex as Director of Business Operations from 2010 to 2014. Following this, she held positions such as Director of Finance and Operations at Mobilender Inc. from 2017 to 2019, and Head of Customer Success at Yaydoo from 2021 to 2022. Her experience also includes roles at Adereso, FA&Co, and Comercializadora LUC, showcasing her expertise in customer success, finance, and operations management.
Skills and Specializations
Adriana Carbajal possesses a strong skill set in finance, project management, and customer success. She specializes in detecting cross-sell and up-sell opportunities, which enhances client engagement and satisfaction. Her experience in managing large portfolios and developing revenue-enhancing strategies demonstrates her capability in driving business growth. Adriana's educational qualifications complement her practical experience, making her proficient in both technical and managerial aspects of her roles.