Kevin Fernandes
About Kevin Fernandes
Kevin Fernandes is a Business Development Manager at Drip Capital, where he has worked since 2018. He has a background in customer service and management, with previous roles at Serco and CredR, and holds a Bachelor's degree in Computer Applications.
Current Role at Drip Capital
Kevin Fernandes currently holds the position of Business Development Manager at Drip Capital, a role he has occupied since 2018. He operates in the Mumbai Area, India, and has been instrumental in driving business growth and developing client relationships. His experience in this role builds on his previous tenure at Drip Capital as a Customer Service Manager, where he worked for 10 months.
Previous Experience in Customer Service
Prior to his current role, Kevin Fernandes worked at Drip Capital as a Customer Service Manager from 2017 to 2018. During his 10-month tenure in the Mumbai Area, he focused on enhancing customer satisfaction and managing service operations. This position provided him with valuable insights into client needs and service delivery.
Educational Background
Kevin Fernandes has a diverse educational background. He studied Computer Applications at Ln College, earning his Bachelor's degree from 2009 to 2012. He furthered his education at Xavier's Institute of Management and Research from 2013 to 2015. Additionally, he attended Atharva College of Technology from 2007 to 2009. His foundational education was completed at St. Anne's High School, Orlem.
Career Progression in Customer Service
Kevin Fernandes has accumulated significant experience in customer service roles prior to his current position. He worked as a Senior Customer Service Executive at Serco from 2011 to 2013 for two years. Following that, he served as a Relationship Manager at CredR from 2015 to 2016, where he focused on client relations for 11 months. This progression has equipped him with a strong skill set in customer engagement and management.