Palak B.
About Palak B.
Palak B. is a Software Engineer II at Drip Capital in Bengaluru, Karnataka, India, where she has worked since 2019. She has experience in integrating third-party libraries and previously worked at UnitedHealth Group, where she contributed to website redesign and customer feedback analysis.
Work at Drip Capital
Palak B. has been employed at Drip Capital as a Software Engineer - II since 2019. In this role, she has contributed significantly to the integration of third-party libraries, notably Plaid and Mixpanel, into the company's systems. Her work has enhanced the functionality and analytics capabilities of the company's software solutions. Based in Bengaluru, Karnataka, India, Palak has been part of the team for five years, focusing on improving software performance and user experience.
Previous Experience at UnitedHealth Group
Before joining Drip Capital, Palak B. worked at UnitedHealth Group as an Associate Software Engineer from 2018 to 2019. During her eight-month tenure in Gurgaon, India, she played a pivotal role in redesigning the company's website. This project involved implementing a new branding strategy through effective design translation, which contributed to a refreshed online presence for the organization.
Education and Expertise
Palak B. holds a Bachelor of Technology degree in Information Technology, which she completed from 2014 to 2018. This educational background has equipped her with the technical skills necessary for her roles in software engineering. Her expertise includes software development, system integration, and user experience design, which she has applied in her professional endeavors.
Contributions to Customer Feedback Analysis
In her role at UnitedHealth Group, Palak B. developed a modal specifically for tracking the Net Promoter Score. This initiative aimed to enhance customer feedback analysis, allowing the company to better understand customer satisfaction and improve its services based on user input. Her contributions in this area reflect her focus on leveraging technology to drive business insights.