Adriana Carbajal
About Adriana Carbajal
Adriana Carbajal is a Key Account Manager at Drip Capital, where she leads a team managing a $40 million USD portfolio. She has extensive experience in customer service, finance, and operations across various companies in Mexico and the United States.
Work at Drip Capital
Adriana Carbajal currently serves as a Key Account Manager at Drip Capital, a position she has held since 2022. In this role, she leads a team responsible for managing a portfolio valued at $40 million USD. Her focus includes developing strategies to enhance annual recurring revenue (ARR) and maintaining a Net Promoter Score (NPS) between 8 and 10. Prior to her current position, she worked as a Key Account Manager in Mexico for Drip Capital for 8 months in 2022.
Education and Expertise
Adriana Carbajal has a diverse educational background in finance and technology. She studied at Tecnológico de Monterrey, earning a Bachelor's degree in Finance and Financial Management Services from 2012 to 2016. She also completed a Master's degree in Technological Design and Project Management at UNIR Universidad Internacional de La Rioja in Mexico from 2020 to 2021. Additionally, she holds diplomas in Basic Programming and Project Management, showcasing her expertise in both technical and financial domains.
Background in Customer Success and Management
Adriana has extensive experience in customer success and management roles. She worked as a Customer Service representative and later as a Customer Success Manager at Adereso for a total of 12 months. Additionally, she served as Head of Customer Success at Yaydoo for 6 months. Her background includes expertise in detecting cross-sell and up-sell opportunities to meet client needs, which is critical in her current role at Drip Capital.
Previous Roles and Experience
Before her tenure at Drip Capital, Adriana held various positions across different organizations. She was the Director of Finance and Operations at Mobilender Inc. from 2017 to 2019, and prior to that, she worked as a Credit and Collections Manager and Project Manager at the same company. Her experience also includes roles at Citibanamex as a Banca Patrimonial Intern and at Telmex as Director of Business Operations, contributing to her comprehensive understanding of finance and operations.
Professional Development
Throughout her career, Adriana has pursued continuous professional development. She studied at UNIR Universidad Internacional de La Rioja in Mexico, where she earned diplomas in Technological Innovation and Project Management in 2020. Her commitment to education is evident in her diverse qualifications, which support her roles in finance, customer success, and project management.