Miriam Godinez Carranza
About Miriam Godinez Carranza
Miriam Godinez Carranza serves as the Director of Account Management for North America at Drip Capital, where she has worked since 2023. She has extensive experience in customer experience and account management, having held various roles at companies such as Hirebook Technologies Inc., Brightcove, and Ooyala.
Current Role at Drip Capital
Miriam Godinez Carranza serves as the Director of Account Management for North America at Drip Capital. She has held this position since 2023, contributing to the company's strategic initiatives in account management. Prior to her current role, she worked as a Senior Manager in Account Management at Drip Capital, where she focused on enhancing client relationships and driving account performance.
Previous Experience in Customer Experience Management
Miriam has a background in customer experience management, having worked at Hirebook Technologies Inc. as a Customer Experience Manager from 2020 to 2021. She also held a similar position at Brightcove from 2019 to 2020. In these roles, she was responsible for improving customer satisfaction and managing client interactions.
Educational Background
Miriam studied at Universidad Panamericana, where she earned a Bachelor of Business Administration (BBA) with a focus on International Business/Trade/Commerce from 2009 to 2013. Additionally, she attended IPADE Business School, completing a program in Introduction to Business Management and achieving the IDEM designation in 2013.
Career Development at Ooyala
At Ooyala, Miriam held multiple roles, including Account Manager in 2019 and Senior Recruiting Coordinator from 2016 to 2018. She also served as an HR Generalist from 2018 to 2019. These positions allowed her to develop skills in account management, recruitment, and human resources.
Supply Chain Management Experience
Before her roles in customer experience and account management, Miriam worked as a Supply Chain Manager at Construcciones y Edificaciones RYGSA from 2015 to 2016. She also gained experience as an Imports Analyst at GEODIS in 2014. These positions provided her with insights into supply chain operations and logistics.