Sanah Sourathia
About Sanah Sourathia
Sanah Sourathia is a Business Operations Manager with over 10 years of experience in various sectors, including hospitality and trade finance. She has held multiple roles at renowned organizations, including Hyatt Regency and Drip Capital, where she specializes in process improvement and client collaboration.
Current Role at Drip Capital
Sanah Sourathia serves as the Business Operations Manager at Drip Capital, a position she has held since 2021. In this role, she focuses on enhancing business operations and aligning processes with strategic objectives. Her responsibilities include collaborating with clients and internal teams to implement consultative enhancements that improve operational efficiency.
Previous Experience in Hospitality
Sanah Sourathia has extensive experience in the hospitality sector, having worked at Hyatt Regency in various roles. She began as a Guest Service Agent from 2009 to 2011, progressed to Team Leader from 2011 to 2014, and later served as Assistant Manager Front Office from 2014 to 2015. Additionally, she worked as a Duty Manager at Park Hyatt in Abu Dhabi from 2015 to 2016. This background provided her with a solid foundation in customer service and operations management.
Experience in Customer Success and Operations
Before her current role at Drip Capital, Sanah Sourathia worked as a Customer Success Manager at CashFlo from 2020 to 2021. She also held the position of Assistant Manager Operations at Drip Capital from 2018 to 2019. Her roles in customer success and operations have equipped her with skills in process improvement and operational strategy.
Educational Background
Sanah Sourathia holds a Bachelor’s degree in Hospitality Administration/Management from Rizvi College of Hotel and Tourism Management Studies, which she completed from 2006 to 2009. She furthered her education with a Post Graduate Diploma in Business Management (PGDBM) from SVKM's Narsee Monjee Institute of Management Studies (NMIMS) between 2018 and 2020. Additionally, she completed her Higher Secondary Certificate (HSC) at R. D. National College from 2004 to 2006.
International Work Experience
Sanah Sourathia has gained international work experience across multiple countries, including India, the United Arab Emirates, and the United States. This diverse background has contributed to her expertise in various fields, including trade finance operations, hospitality, and customer service, allowing her to adapt to different business environments.