Charles Perry
About Charles Perry
Charles Perry is a Manager of Customer Success at dscout mobile research, where he has worked since 2014. He has a diverse background in communications, customer service, and research, with previous roles at MentorMob, Opternative, Mozilla, Groupon, ShopLocal, and the US Census Bureau.
Current Role at dscout
Charles Perry serves as the Manager of Customer Success at dscout mobile research, a position he has held since 2014. In this role, he plays a crucial part in building a community of 'scouts' who provide valuable feedback and insights to enhance products and services. He leads a team that specializes in training researchers on mobile research methods, focusing on capturing qualitative data that informs decision-making. His efforts facilitate connections between companies and their customers, ensuring that user experiences are effectively communicated and understood.
Previous Experience at MentorMob
Before joining dscout, Charles Perry worked at MentorMob as the Communications Director from 2011 to 2014. During his three years in this role, he was responsible for overseeing communication strategies and initiatives that supported the organization's objectives. His experience at MentorMob contributed to his understanding of customer engagement and communication, which he later applied in his role at dscout.
Professional Background in Marketing and Advocacy
Charles Perry has a diverse professional background that includes roles in marketing and advocacy. He worked as a UI & Marketing Copywriter at Opternative from 2014 to 2015 and served as an Open Web Advocate & Volunteer at Mozilla from 2013 to 2014. His experiences in these positions have equipped him with skills in user interface design and marketing communication, enhancing his capabilities in customer success and engagement.
Education and Academic Background
Charles Perry earned a Bachelor of Arts degree in English from Northwestern University, where he studied from 2004 to 2008. His academic background in English has provided him with strong communication skills, which are essential in his current role in customer success and in his previous positions across various organizations.
Early Career and Additional Roles
Charles Perry's early career includes various roles that contributed to his professional development. He worked at Groupon in customer service for ten months from 2010 to 2011 and served as an Office Operations Supervisor for Recruitment at the US Census Bureau from 2009 to 2010. Additionally, he had a brief stint in web design at ShopLocal in 2009. These experiences laid the groundwork for his future roles in customer success and communications.