Melody White, Csm Cspo
About Melody White, Csm Cspo
Melody White is a Senior QA Engineer at dscout, with a diverse background in customer service and quality assurance roles across various companies, including Blizzard Entertainment and Kazoo.
Current Role at dscout
Melody White serves as a Senior QA Engineer at dscout, a position she has held since 2021. In this role, she is responsible for ensuring the quality and functionality of products through rigorous testing and analysis. Her work contributes to the overall user experience and product reliability within the organization, which is located in the Austin, Texas Metropolitan Area.
Previous Experience in Quality Assurance
Prior to her current position, Melody White held several roles in quality assurance and technical product management. She worked at Kazoo as a QA Lead from 2018 to 2020, where she oversaw quality assurance processes. Additionally, she served as a QA Alpha Analyst and Automation Engineer at Kazoo from 2017 to 2018. These roles provided her with extensive experience in software testing and automation.
Background in Customer Service
Melody White has a strong background in customer service, having worked in various capacities. She was employed at Blizzard Entertainment from 2008 to 2013 as an In Game Customer Service Representative and Game Master. Following that, she worked at Steve Jackson Games as an Administrative Assistant and Customer Service & Warehouse Manager from 2016 to 2017. These positions enhanced her skills in customer interaction and support.
Educational Background
Melody White studied at American Home School from 2002 to 2003. This educational experience provided her with a foundation that has supported her career in technology and customer service roles.