Shawn Empfield
About Shawn Empfield
Shawn Empfield is a Help Desk Lead currently employed at Discovery in Pittsburgh, Pennsylvania. He has a background in finance and has held various positions in operations, sales, and business analysis across several companies.
Current Role at Discovery
Shawn Empfield currently serves as Help Desk Lead at Discovery, a position he has held since 2023. In this role, he is responsible for overseeing help desk operations, ensuring efficient support for users, and managing team performance. His experience in this capacity contributes to the overall effectiveness of the IT support structure within the organization.
Previous Experience at Discovery
Prior to his current role, Shawn Empfield worked at Discovery as Operations Account Coordinator from 2020 to 2022. In this position, he managed operations related to client accounts and facilitated communication between departments. He also held the role of Senior Operations Account Coordinator from 2022 to 2023, where he further developed his skills in operations management.
Career Background in Operations and Sales
Shawn Empfield has a diverse background in operations and sales. He worked as a Management Trainee at Enterprise Holdings from 2018 to 2019, where he gained experience in customer service and management. Following that, he served as an Insurance Sales Representative at Mutual of Omaha from 2019 to 2021, focusing on client relations and sales strategies.
Educational Background in Finance
Shawn Empfield studied at Indiana University of Pennsylvania, where he earned a Bachelor of Science in Finance from 2014 to 2018. His education provided him with a solid foundation in financial principles, which he has applied throughout his career in various roles.
Experience as Business Analyst
In 2019, Shawn Empfield briefly worked as a Business Analyst at McCarl's LLC for four months. This role involved analyzing business processes and providing insights to improve operational efficiency, further enhancing his analytical skills.