Abbie Gay Reyes
About Abbie Gay Reyes
Abbie Gay Reyes is an Enterprise Sales Helpdesk Agent with over 13 years of experience at Du in Dubai, UAE. She has a background in customer service and fault management, having previously worked at Pldt in the Philippines.
Work at du
Abbie Gay Reyes has been employed at Du as an Enterprise Sales Helpdesk Agent since 2011. Over her 13-year tenure in Dubai, United Arab Emirates, she has developed a strong proficiency in managing corporate communications. Her role involves providing feedback on reported data or voice issues, ensuring effective resolution of client concerns. Reyes utilizes her expertise in Customer Relationship Management software, particularly Siebel, to enhance customer interactions and streamline processes.
Previous Experience at PLDT
Prior to her current position at Du, Abbie Gay Reyes worked at PLDT in the Philippines. She served as a Customer Service Representative and Call Center Agent from 2007 to 2008, gaining foundational experience in customer support. Following this role, she worked as a Fault Management Assistant from 2008 to 2010, where she was responsible for creating new accounts and activating SIM cards and handsets. This experience contributed to her skills in handling customer inquiries and technical issues.
Education and Expertise
Abbie Gay Reyes completed her education at Christ the King Technical School from 1999 to 2000. She later attended Ieti – College of Science & Technology, where she achieved an Associate degree from 2000 to 2003. Her educational background has equipped her with the necessary skills to excel in her roles within customer service and sales support, particularly in the telecommunications sector.
Background
Abbie Gay Reyes has a background in customer service and telecommunications, with a career spanning over a decade in the industry. Her work experience includes significant roles at PLDT and Du, where she has honed her skills in corporate communications and customer relationship management. Reyes's career reflects a commitment to providing quality service and support to clients.