Abdul Rahman
About Abdul Rahman
Abdul Rahman is an experienced professional in operations performance and analytics, currently working at du since 2013. He has a background in customer service and analytics, with previous roles at du and etisalat, and holds a bachelor's degree in business administration.
Work at du
Abdul Rahman has been employed at du since 2007. He started as a customer service specialist in the enterprise call center, a position he held for two years until 2009. Following this role, he transitioned to the commercial performance and analytics department, where he worked for four years until 2013. Since 2013, he has been serving as the Operations Performance and Analytics professional, accumulating over eleven years of experience in this role. His tenure at du reflects a consistent focus on performance and analytics within the telecommunications sector.
Education and Expertise
Abdul Rahman holds a Bachelor of Business Administration degree from Skyline University College, which he completed from 2000 to 2004. He furthered his education at the KPI Institute, where he gained expertise in performance management and analytics. Additionally, he has a bachelor's degree from National American University, although specific details regarding the field of study or completion dates are not provided. His educational background supports his professional roles in operations performance and analytics.
Background
Before joining du, Abdul Rahman worked at Etisalat as a customer service representative for eleven months from 2006 to 2007. His early career in customer service laid the foundation for his subsequent roles in performance and analytics. His experience spans over a decade in the telecommunications industry, focusing on enhancing operational efficiency and customer satisfaction.
Professional Experience
Abdul Rahman's professional experience includes significant roles in customer service and analytics within the telecommunications sector. His career began at Etisalat, followed by a progression at du, where he has taken on various responsibilities in customer service and performance analytics. His current position in Operations Performance and Analytics involves analyzing operational data to improve performance metrics and drive strategic initiatives.