Abir Khouri
About Abir Khouri
Abir Khouri is a Senior Manager of Enterprise Launch Management at Du, where she has worked since 2014. With a background in customer experience management and a strong educational foundation, she has over 14 years of experience in the telecommunications sector.
Current Role at du
Abir Khouri serves as the Senior Manager of Enterprise Launch Management at du, a position she has held since 2014. In this role, she has extensive responsibilities related to enterprise launch management, contributing to the strategic development and execution of various initiatives. Her tenure at du has spanned nearly a decade, during which she has played a key role in enhancing the company's service offerings.
Previous Experience at du
Prior to her current role, Abir Khouri held several positions at du. She worked as a Customer Care Team Leader from 2006 to 2008 and later served as a Contact Center Supervisor from 2008 to 2011. Following this, she was the Manager of Enterprise Service Management from 2011 to 2014. In these roles, she focused on improving customer service processes and enhancing overall customer satisfaction.
Education and Expertise
Abir Khouri has a strong educational background in business administration. She earned her Master of Business Administration from the University of Pittsburgh in 2014 and also completed an MBA at Heriot-Watt University Malaysia between 2012 and 2014. Additionally, she holds a Bachelor of Business Administration from Damascus University, which she completed from 1998 to 2001. Her educational qualifications complement her extensive experience in customer experience management.
Career Background
Abir Khouri's career began at Mtn Syria, where she worked as a Call Center Senior Representative from 2003 to 2004. She then transitioned to Emirates, serving as a Customer Service Team Leader from 2005 to 2006. Her diverse experience in customer service roles laid the foundation for her subsequent positions at du, where she has focused on enhancing customer experiences and service management.
Achievements in Customer Experience Management
Abir Khouri has a 14-year track record in customer experience management. Throughout her career, she has been instrumental in designing and developing customer experience programs and processes at du. Her focus on creating positive customer experiences has contributed significantly to the organization's service delivery and customer satisfaction levels.