Adnan Ahmed Bangash
About Adnan Ahmed Bangash
Adnan Ahmed Bangash is a Sales Team Leader at Du in Dubai, United Arab Emirates, where he has worked since 2015. He focuses on service delivery for fixed services and manages retail activities to enhance customer satisfaction.
Work at du
Adnan Ahmed Bangash has been employed at Du since 2015, currently holding the position of Sales Team Leader. In this role, he is responsible for raising work orders for fixed services, including Internet, TV, and landline, ensuring that service delivery is timely. He also plays a crucial role in managing retail activities, which encompass stock monitoring, customer complaint handling, and cash control. Prior to his current position, he served as a Senior Sales Executive at Du for 10 months, from 2014 to 2015.
Education and Expertise
Adnan Ahmed Bangash earned a Bachelor of Business Administration degree with a focus on Finance from Preston University, where he studied from 2006 to 2010. His academic background provides a solid foundation for his role in sales and service delivery within the telecommunications sector.
Background
Adnan Ahmed Bangash has a professional background in sales and customer service within the telecommunications industry. His career at Du has spanned over nine years, during which he has developed expertise in managing service delivery processes and enhancing customer satisfaction.
Achievements
In his role as Sales Team Leader at Du, Adnan Ahmed Bangash has implemented processes to formalize work instructions and delivery processes, ensuring compliance with service level agreements between departments. He actively raises trouble tickets to address customer complaints, contributing to improved service quality. Additionally, he consolidates and reviews weekly and monthly reports to enhance overall service delivery and customer satisfaction.